In order to give more value to some of FWL customers, after a FWL pilot in the Philippines, we are pleased to announce our new partnership with BQB, who is a Customer (Mystery Shopping) and Employee Experience Expert.

When you want to grow a Global Franchise network, Customer and Employee experience is really key to have the same standards in all the Master Franchise countries.

BQB is on a mission to inspire franchisors to thrive and spiral up their profit by bringing more care into their businesses, making game changing decisions in their culture, enhancing their environments, increasing their employees’ engagement and loyal customers, through a more focused CX & EX Culture.

Listed Number 5 in the Top 30 Global Customer Service Gurus, Claire Boscq-Scott from BQB is an environment, people & customer relationships, Speaker, Adviser & trainer; empowering franchisors to make the game-changing decisions assessing, developing, implementing and measure EX & CX strategies through her Caring Service Culture programs.

Claire, is the author of 2 books, Thrive with the Hive and Thriving by Caring. We are all very excited to be working with Claire and offering her services to our International Franchisors, this is very much in line with our mission to always improve our service delivery and those of our Franchisors.

Franchise World Link, with 17 offices in the World and present in more than 40 countries, with a strong focus in Africa and Asia, since 2014, is specialized in helping investors to find international Master Franchise brands.